Chapter One
Introduction 15
Rifat Mahmud
Chapter Two
Conceptual Framework 23
Tasnia Sumaya
Chapter Three
Trust and Social Capital 39
Marylin D’ Rozario
Chapter Four
Benevolence 51
Md. Abul Kahhar
Chapter Five
Reliability 57
Marylin D’ Rozario
Chapter Six
Competency/Efficiency 63
Md. Abul Kahhar
Chapter Seven
Honesty 75
Israt Reza
Chapter Eight
Responsibility and Openness in Governance 87
Md. Abul Kahhar
Chapter Nine
Who’s Trust in Whom? 95
Marylin D’ Rozario
Tasnia Sumaya
Chapter Ten
Restoration of trust in the Governance Mechanism 109
Rifat Mahmud
Md. Abul Kahhar