The State of E-Services Delivery in Bangladesh: Assessing Status through Content Analysis of Selected Government Websites

Abstract

<p><em>This paper reviews the state of e-government services delivery in Bangladesh. A content analysis of some selected government websites was conducted to determine the maturity of government websites in Bangladesh. The analysis was made based on a four-stage e-Government maturity model that includes &lsquo;publishing&rsquo; (web presence), &lsquo;interacting&rsquo;, &lsquo;transacting&rsquo; and &lsquo;transforming&rsquo;. The study compares and contrasts the functionality and maturity of e-services provided on the National Online portal, District portals, Ministry and Departments&rsquo; websites. The study identified that all of the selected websites are at the first and second stages of the website development and corresponding e-Government services. The paper argues that whilst significant steps have been made in the development of e-government in Bangladesh since the early 2000s, key challenges remain in the delivery of user-friendly and customer-oriented web-based e-services to citizens.</em></p>

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